Terms & Conditions

These Terms and Conditions govern your use of services provided by obsidienneom, a chauffeured transport company registered and operating in Singapore. By engaging our services — whether through our website, telephone, or any other channel — you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, please do not proceed with any booking.

Definitions

Throughout these Terms, the following definitions apply:

• "Company", "We", "Us", "Our" — refers to obsidienneom, located at 6 Battery Road, #35-07, Singapore 049909.
• "Service" — refers to any chauffeured transport service provided by obsidienneom, including Point-to-Point Transfer, Weekly Business Lease, and Gala Night Fleet.
• "Client", "You", "Your" — refers to any individual or entity that books or uses our services.
• "Booking" — a confirmed reservation for one or more services.
• "Agreement" — these Terms and Conditions together with any booking confirmation issued by the Company.
• "Website" — the online presence of obsidienneom accessible at https://obsidienneoms.live.
• "Driver" — a licensed chauffeured driver employed or engaged by the Company.
• "Vehicle" — any sedan, SUV, or other automobile deployed by the Company in provision of its services.

Acceptance of Terms

By making a booking with obsidienneom, you confirm that:

• You are at least 18 years of age and have legal capacity to enter into a binding agreement.
• You are booking on your own behalf or are duly authorised to act on behalf of a corporate entity.
• The information you have provided during the booking process is accurate and complete.
• You accept these Terms in their entirety, including any amendments published at the time of your booking.

Service Description

obsidienneom provides chauffeured transport services within Singapore. Our current service offerings include:

Service availability is subject to vehicle and driver availability. We reserve the right to decline any booking at our discretion, in which case any prepayment will be refunded in full.

Bookings & Reservations

All bookings must be made through our authorised channels: our website, telephone (+65 6185 4739), or email. A booking is confirmed only upon receipt of a written confirmation from obsidienneom.

• Bookings for Point-to-Point Transfers require a minimum of 4 hours' notice where possible, though we accommodate shorter lead times based on availability.
• Weekly Business Lease bookings require at least 48 hours' advance notice to ensure vehicle preparation and driver assignment.
• Gala Night Fleet bookings require a minimum of 7 calendar days' notice for proper coordination and fleet management.
• Providing accurate pick-up addresses, times, and passenger details is the client's responsibility. The Company is not liable for delays arising from inaccurate booking information.

User Responsibilities

Clients are expected to behave in a manner consistent with the professional nature of our service. The following conduct applies at all times during service delivery:

• Clients must be present at the designated pick-up location at the confirmed time. Waiting time beyond 15 minutes may be chargeable.
• Smoking, consumption of alcohol, and consumption of food in vehicles is not permitted unless expressly agreed with the Company in writing.
• Any damage to a vehicle caused by a client or their guests will be charged to the client at cost of repair plus an administrative fee of SGD 150.
• The maximum number of passengers must not exceed the seating capacity of the allocated vehicle. Child restraints must be requested in advance.
• Clients must not request drivers to violate any traffic regulation, park illegally, or deviate from agreed routes in ways that may create risk.
• For Weekly Business Lease, the client assumes responsibility for the vehicle during the lease period, including safe operation and securing of the vehicle when unattended.

Payment Terms

• All prices are quoted and charged in Singapore Dollars (SGD) and are inclusive of applicable taxes unless stated otherwise.
• Payment is due in full at the time of booking unless alternative arrangements have been agreed in writing with the Company.
• We accept bank transfer, major credit cards, and corporate invoicing for established accounts.
• Corporate clients may apply for monthly invoicing arrangements, subject to approval and a signed account agreement.
• Additional charges may apply for extended wait times, out-of-hours requests, extra stops, and vehicle damage as described in Section 5.
• Pricing is subject to change. The rate confirmed at the time of booking will be honoured for that booking.

Cancellation & Changes

We understand that plans change. Our cancellation policy is designed to be fair while reflecting the operational commitments we make upon confirmation.

Booking amendments are accommodated where operationally possible. Significant changes (time, date, vehicle count) made within 6 hours of service commencement may be treated as a cancellation and rebooking.

Intellectual Property

All content on the obsidienneom website — including text, images, logos, visual design, and service descriptions — is the property of obsidienneom and protected under Singapore copyright law. You may not reproduce, distribute, or commercially exploit any content without prior written consent. A limited, non-exclusive, non-transferable licence is granted to view and print pages for personal, non-commercial use only.

Disclaimers

• Services are provided on an "as available" basis. While we maintain high standards of reliability, we do not represent that services will be delivered without interruption under all circumstances.
• Journey times may be affected by traffic conditions, road works, weather, or other factors beyond our control. We are not responsible for delays arising from such conditions.
• Nothing in these Terms constitutes professional advice. If your transportation needs have legal, medical, or diplomatic dimensions, please consult appropriate professionals.
• Third-party links on our website are provided for convenience only. We do not endorse or accept responsibility for the content of third-party sites.

Limitation of Liability

To the extent permitted by Singapore law, obsidienneom's total liability to you arising out of or in connection with any booking shall not exceed the amount paid by you for that booking.

We will not be liable for indirect, incidental, consequential, or special damages including but not limited to loss of profit, loss of opportunity, or reputational harm, even if such losses were foreseeable. We are not liable for loss or damage to personal belongings left in vehicles, though reasonable efforts will be made to return found items.

Indemnification

You agree to indemnify, defend, and hold harmless obsidienneom, its officers, drivers, and staff from any claims, losses, damages, costs (including legal fees), or liabilities arising from: your breach of these Terms; your misuse of our vehicles or services; any third party's claims resulting from your conduct during service delivery.

Termination

obsidienneom reserves the right to terminate service delivery immediately and without refund in the event of:

• Abusive, threatening, or aggressive behaviour toward our drivers or staff.
• Violation of the conduct requirements set out in Section 5.
• Fraudulent payment or identity information provided at booking.
• Requests that would require the driver to act unlawfully.

You may cancel any booking subject to the cancellation policy in Section 7. Following a completed or cancelled booking, these Terms survive to the extent relevant.

Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be subject to good-faith negotiation between the parties.

If resolution is not reached within 30 days, disputes may be referred to the Singapore Mediation Centre or, if unresolved, to the courts of Singapore, to whose jurisdiction both parties irrevocably submit.

General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and obsidienneom regarding the subject matter herein and supersede all prior discussions.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions continue in full effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement rights.
• Assignment: You may not assign your rights or obligations under these Terms without prior written consent from obsidienneom. We may assign our rights to a successor entity.
• Notices: Formal notices to obsidienneom must be sent to [email protected] or to our registered address.

Changes to Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or operational practices. Significant changes will be communicated on our website. Continued use of our services following any such update constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.

Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us: