obsidienneom
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Client satisfaction
Client Feedback

What clients say
about the service

Feedback from professionals, business travellers, and event organisers who have used obsidienneom's services across Singapore.

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9

Years in operation

1,200+

Bookings in 2024

97.4%

On-time rate 2024

4.8

Average client rating

Client reviews

Directly from those who've used the service

WL

Wei Lin Koh

Head of Partnerships, Raffles Place

We use the Weekly Business Lease whenever a senior guest visits from our London office. The vehicle is always clean, the driver is on time, and the concierge line is genuinely useful — I called once to change a pickup location on short notice and it was sorted without any fuss.

February 2026

RS

Rajesh Subramaniam

Finance Director, Marina Bay

I travel into Singapore roughly once a month and I've started using the Point-to-Point Transfer for my Changi pickup every time. The driver was already waiting when I landed — they tracked my flight, which was delayed by 40 minutes — and didn't feel the need to call me repeatedly. That's the kind of service that actually reduces stress.

January 2026

CM

Clara Mendoza

Event Director, Tanjong Pagar

We used the Gala Night Fleet for our annual awards event — six vehicles. The fleet manager assigned to the evening handled everything from the venue drive-through schedule to coordinating guests post-dinner. We'd used individual bookings before and the difference in organisation was significant. Would book again.

March 2026

TH

Thomas Hargreaves

Managing Director, CBD Firm

The pricing was confirmed upfront, which matters when you're billing expenses. The vehicle was well-maintained and the driver understood that I had calls to take on the way. Not a word spoken that wasn't necessary — I find that to be exactly the right approach for a business transfer.

February 2026

PL

Patricia Lim

Corporate Secretary, Shenton Way

I book the Weekly Lease for our CEO whenever he's in Singapore for board week. The vehicle arrives Monday morning full of fuel and is collected Friday. Straightforward. What I particularly appreciate is that I can reach someone on the phone who actually knows the booking — not a call centre reading from a screen.

January 2026

AN

Amelia Ng

Chief Marketing Officer, Orchard

Used the Point-to-Point for a product launch evening transfer — five separate bookings for our leadership team going to the same venue. All five arrived within minutes of each other. The coordination was clearly done on their end, not mine, which was exactly what we needed on an already busy evening.

March 2026

Case studies

Specific situations, how they were handled

Airport Collection, Delayed Flight

Situation

A client's inbound flight from London was diverted to a holding pattern and landed 62 minutes late. The client had a dinner commitment 90 minutes after scheduled arrival.

Approach

Flight monitoring flagged the delay. The driver adjusted their arrival at Changi accordingly, identified the fastest exit route for that terminal at that hour, and was positioned at the kerb when the client cleared customs.

Result

The client arrived at their dinner with 18 minutes to spare. No contact was required from the client during the delay. The booking was completed as planned.

Corporate Visit, Five-Day Lease

Situation

A European banking delegation visiting Singapore for a week of client meetings, regulatory briefings, and site visits across the island needed reliable, discrete transport for their senior members.

Approach

Two Weekly Business Leases were arranged — one sedan, one SUV. The concierge line handled six schedule changes across the week, including one same-day route revision during board hours.

Result

All meetings were reached on time. The delegation's Singapore host confirmed they received positive feedback specifically about the transport arrangements — noting the discretion of the drivers.

Charity Gala, 7 Vehicles

Situation

A charity foundation held its annual fundraising gala at a hotel in the Marina Bay area. 200 guests attended; 42 required coordinated transport. The event had a strict programme with departure curfews.

Approach

Seven matched vehicles were deployed. The on-site fleet manager liaised with the hotel events coordinator from 4 PM, managed timed arrivals for guests, and coordinated staggered departures from 10:30 PM.

Result

All 42 guests were transported within the event's departure window. The organising committee noted zero transport-related complaints — which, for an event of that scale, they described as unusual.

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Contact obsidienneom

Office

6 Battery Road, #35-07
Singapore 049909

Working Hours

Mon–Fri: 8:00 AM – 7:00 PM
Sat: 9:00 AM – 2:00 PM

Credentials

Standards and recognition

LTA Registered Operator

All vehicles and drivers operating under valid LTA regulatory requirements.

PDPA Compliant

Client data handled in accordance with Singapore's Personal Data Protection Act.

STA Recognised Member

Registered with the Singapore Tourism Association transport partner network.

4.8 / 5.0 Average Rating

Based on post-booking client feedback collected across all service types in 2024.

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